Interviewed on 2 Jun 09
John Lee, Senior Vice President of Small Business Hosting
Hostway Corporation provides domain name registration, Web hosting and ecommerce, colocation, managed dedicated hosting, SaaS hosting, Web design and online marketing services to over 1.4 million Web sites and 2 million customers worldwide. It operates over 250,000 square feet of state-of-the-art data centers that reduce the complexity and cost of Web-based technologies for small businesses and large enterprises.
Founded in 1998, Hostway is one of the world’s largest Web hosting companies with a direct presence in 13 countries, 17 worldwide operation centers and more than 700 employees.
For more information about Hostway Corporation, please visit www.hostway.com.
What unique selling points do you offer?
In 2009, we launched two innovative infrastructure improvements that differentiate Hostway from competitors:
FlexCloud for shared Web hosting-- Hostway is the first major Web hosting company to roll out a cloud computing infrastructure for shared Web hosting customers By connecting a large network of servers, FlexCloud scales processing capacity, disk space and bandwidth up and down on customer’s demand. This platform offers users a greener technology solution through more efficient use of computing resources.
Hybrid Exchange Email Platform - Hostway offers a hybrid email platform that allows end users to design an email plan with the exact number of hosted Microsoft Exchange accounts and SiteMail POP email accounts they need.
We also provide 24/7 live customer support, 99% uptime, a 30-day money-back guarantee and full line user-friendly products that help businesses grow online. You never need another Web host once you’re with Hostway.
Describe the services you offer?
Hostway is a one-stop shop for small and medium businesses. We offer feature-packed Web hosting plans with everything you need to launch and promote a Web site plus advanced mobile online communications services like Microsoft Exchange and a Content Delivery Network. Our hosted solutions give customers enterprise-level functionality at a fraction of the cost—freeing them to devote their resources to growing and running their businesses.
Describe your target market?
The Hostway community is a place for businesses of all sizes. When it comes to customer relationships, we’re in it for the long haul. No matter how big your business grows, we have a plan to accommodate you—from basic Web hosting to advanced, multi-server dedicated configurations.
Our ideal customers include everyone from the one-person business to enterprises with hundreds of employees. We believe that what all our customers have in common is the need for reliable, professional Web services. No one has time to waste on technical problems and Web site downtime. That’s why we provide excellent, 24/7/365 technical support and uptime guarantees on all our plans.
How is your company planning for the future?
Our vision for the future is to remain true to our core mission of making connecting people with the online applications and services they need. In January 2009, we released our FlexCloud cloud-based infrastructure for shared Web hosting, and two months later, we released our Hybrid Exchange platform.
For the immediate future, customers can expect Hostway to continue to build on our success by offering innovative applications that help them work more efficiently and succeed in business.
What benefits can you offer your customers?
Hostway’s benefits to the customer are:
• One-stop shopping. You can satisfy all your hosting needs in a single place with a single bill. From registering your domain name to creating advanced dedicated server configurations, we do it all.
• Experience. We’ve been in the business over 10 years. We’re a stable company with a worldwide infrastructure and more than 600,000 customers.
• Reliability. We’re constantly updating our infrastructure to increase reliability and performance and enhance service to our customers.
• Value. You don’t have to compromise service to get a good deal at Hostway. We understand that price is important in today’s business climate, and we often add features and services to our monthly plans without raising the price.
How do you support your customers?
We pride ourselves on offering the best and most reliable support in our industry. And with 24/7 live support, we're there when you need us all day, every day.
