Interviewed on 12 Nov 07
Dan Jefferson, Owner
With nine years of experience providing dedicated internet related services to businesses, Sphere Web Hosting now provides the same dedicated services to the general internet community. Utilizing the power and flexibility of the H-sphere Control Panel, our reseller members can offer feature rich UNIX and Windows based hosting with just one reseller account. Our shared hosting plans are packed with up-to-date technology and are an economical solution for an online presence. Sphere Web Hosting excels at customer dedication. Professional, knowledgeable and reliable support is provided for all our customers. In addition to fast response times for all support tickets, our techs are available via phone, live chat and instant messaging. We’ve just added a member based support forum! Give and get help from your peers whenever you need it!
What unique selling points do you offer?
We limit the number of accounts on each server, and limit the number of servers in any one cluster. This ensures maximum speed and reliability. In addition to the TLC all our customers receive, our business class customers get a dedicated Account Manager.
Describe the services you offer?
To us, it’s not just providing the means to have a website accessible via the internet. It’s a process that includes finding the right solution now and providing a seamless transition to new technology and services as our customer’s online needs grow.
Describe your target market?
Resellers and businesses. We take care of the back end, providing rock solid support and reliable hardware, so our customers can focus on running their business.
How is your company planning for the future?
Right here providing outstanding support and services.
What benefits can you offer your customers?
We know how important testing on different platforms can be. A reseller account at Sphere Web Hosting gives a developer access to both Windows and UNIX hosting from a single control panel and our support team is ready, regardless of the programming language.
How do you support your customers?
Support is consistent and knowledgeable. We use a ticket based support system along with phone, live chat and instant messaging. Business class customers get a dedicated Account Manager and our new member based support forum is online so webmasters can give and get help whenever needed.