Interviewed on 26 Feb 09
Wendy St. Clair Pearson, Sr., Director of Marketing & Communications
Verio is the leading provider of web-based services to small and medium sized businesses worldwide. Verio distributes its web hosting, application hosting and software as a service (SaaS) offerings primarily online to the SMB market as well as through a global network of viaVerio channel partners that include large global telecommunications companies, web developers, ISVs, and MSPs. Verio is a subsidiary of NTT Communications, one of the largest companies in the world with a global IP network spanning six continents and customers and partners in more than 200 countries. For more information, visit www.verio.com.
What unique selling points do you offer?
Verio’s solutions and services have been specifically designed to meet the needs of SMBs through simplicity, ease of use and value. Helping SMBs to grow their online success, Verio’s customers benefit from being backed by one of the most stable and profitable companies in the world, NTT’s large global IP network and the expertise and support of Verio and its channel partners.
Describe the services you offer?
Web hosting is the outsourced provisioning of solutions that enable businesses to build and maintain a successful online presence. Companies may use this service to host a simple web site – either with a shared server arrangement or virtual private server plan, or through its own server – available on a managed or unmanaged platform. Verio also considers hosting to include the hosting of applications –either applications Verio hosts for customers to provision and use as needed (Saas), or for companies that desire a platform in which to host their own built applications (called frequently Platform as a Service). Verio backs all of its solutions with 24X7 monitoring and technical support, uptime guarantees, SAS 70 Type II certified data centers, and more.
Describe your target market?
Small and medium sized businesses globally.
How is your company planning for the future?
Growing strong, aggressively developing solutions to meet the needs of the current and future marketplace and maintaining our position as the global SMB expert in delivering market leading hosting solutions and applications specifically designed for the SMB.
What benefits can you offer your customers?
Verio’s viaVerio channel partner program is truly unique and is worth a look for any web developer who wants to grow revenues and find new customers. We have configured a sales model to support the channel that is second to none with sales teams that partner directly with channel partners to bring new leads and close deals. Details of the program are at www.verio.com/partners. In addition, Verio does not charge a fee to join its partner program and provides an aggressive commission structure as well as extensive partner enablement tools.
How do you support your customers?
Verio led the top 10% of the IT industry in 2008 with an average support call answer time of less than 25 seconds for 98% of all calls. At a time when many providers are outsourcing support to countries abroad and cutting back on core support services, Verio is committed to its customers and partners with experienced, tech-savvy support staff.
