Interviewed on 5 Sep 09
Shannon Rogers, Executive Vice President & General Counsel
Global Relay is the leading provider of hosted email archiving, email compliance, email continuity, email discovery. As a technology services company, Global Relay delivers on-demand messaging and compliance solutions via a software-as-a-service (SaaS) model. In addition to email archiving (Exchange, Unix, Lotus, Groupwise) and email management, Global Relay's Message Archiver captures, indexes and archives instant messaging, Bloomberg, Reuters, BlackBerry pin-to-pin, SMS and voice log data. With 21 of 25 of the world's largest banks as customers, Global Relay specializes in compliance solutions, e-Discovery, monitoring, audit tools and disaster recovery planning.
Global Relay's Bloomberg, Reuters and Blackberry technology offers conversion and import capabilities for retention and management of Bloomberg, Reuters & Blackberry messages in its Message Archiver. Additionally, Global Relay's Hosted Suite of services includes Email with POP, IMAP, and Webmail access; and Email Spam & Virus Filtering; Email Continuity, which provides a secondary, continuous Webmail system for complete email continuity in the event of a disruption of the clients’ exchange/in-house primary mail servers; IM interpreter, which facilitates the secure capture of instant messages by the Message Archiver; and data import and migration solutions, including import of PST files.
What unique selling points do you offer?
Leading email archiving and messaging technology, service excellence. Software as a service, hosted, 24/7 fully professionally managed, in-house legal and professional assistance. SAS70 certified data centers, proprietary systems and technology.
Describe the services you offer?
Email Archiving, compliance archiving and compliance supervision, legal eDiscovery, instant messaging compliance and security.
In addition to email archiving (Exchange, Unix, Lotus, Groupwise) and email management, Global Relay's Message Archiver captures, indexes and archives instant messaging, Bloomberg, Reuters, BlackBerry pin-to-pin, SMS and voice log data.
Describe your target market?
Target market is all businesses that do business by using email or instant messaging or have compliance regulations. Global Relay specializes in solutions for the financial services industry, including broker-dealers/exchange members, investment advisors, hedge funds, investment dealers, and futures and transfer agents; public and global companies; law firms; and healthcare organizations. It has operations in the United States, Canada, Europe and Asia.
How is your company planning for the future?
Continuing to build and innovate, creating messaging systems for the large enterprises. Unifying messaging technologies to offer compliance, eDiscovery and unified communications
What benefits can you offer your customers?
We address customer needs with email and instant messaging compliance, legal eDiscovery, mail management & storage, business continuity and migration (PST files)
How do you support your customers?
Software as a Service model (SaaS), hosted and fully managed, we are platform agnostic meaning we can capture messages and archive from all email systems and instant messaging systems.
