Interviewed on 6 Sep 09
Chris Trower, Data Center Operation Division Manager
SimpleRack, Inc. is a wholly owned division of Superb Internet Corporation, a world-class, award-winning web hosting company founded in 1995. Since 1995, SimpleRack, Inc. has been consistently rated as one of the very best web hosts by all web host rating agencies. SimpleRack provides a complete range of managed web hosting services, from virtual hosting through to high-volume, mission-critical dedicated service solutions. SimpleRack's core focus is customer service, and continuous service improvement, as a part of its commitment to staying "Simple Hosting, not complex."
What unique selling points do you offer?
Special promo's and discounts come out on a weekly basis and last until the end of the month. Every existing customer gets a free month every 6 months. New promo's comes out Monday morning.
Describe the services you offer?
We offer, Managed Hosting, Dedicated Servers, Shared Hosting, Virtual Private Servers, Gaming Servers, and soon to be colocation. We are competitive on all products and will most defiantly have the lowest prices around.
Describe your target market?
Our target market is gamers, and business's. We offer the best solutions for business and gaming servers for the gamers.
How is your company planning for the future?
We plan on opening up are data center capacity by building a new high tech sas 70 level 2 dc in Arkansas with over 20k sq ft with colocation, and room to grow.
What benefits can you offer your customers?
24/7-365 technical support, live chat, phone support, email support. Less than 1 hour response on all tickets. 99.9% up time. Average response time to ticket non auto responds is less than 10 minutes.
How do you support your customers?
We support are customers by 24/7-365 phone, ticket, email, and live chat. Less than 1 hour response.
