Interviewed on 31 Oct 08
Richard Dolan, Marketing Director
Since 1998, DataPipe has been empowering companies to realize the promise and overcome the challenges of doing business online. We begin our process by gaining a deep understanding of the unique requirements of your business. Working collaboratively with your team, we design, plan, and implement a custom solution aligned with those requirements. Once implemented, regular reviews are conducted with your team in an effort to ensure that your solution is delivering the results your business success requires.
DataPipe is a true partner you can depend on. We have the resources to support any size business and we provide all of our customers with immediate access to certified, experienced, technical professionals. Strategically located in the world's most important markets, we have six state of the art data centers and a network that is recognized as the best in the industry.
The most important reason I can give you for trusting us with your business is simple—our People. DataPipe's team is the best in the industry. We meet the highest standards of professionalism and experience. I am confident you will be impressed with our commitment to the success of your business and our willingness to go above and beyond to ensure that success.
DataPipe has more than 1500 customers in six data centers and eight business office locations in the United States, the United Kingdom, and China. We have established strategic partnerships with industry leading companies including Cisco, FreeBSD, HP, Microsoft, IBM, Oracle, Red Hat, Sun, and VMware. DataPipe's current executive leadership team, including founder and CEO Robb Allen, has been in place since 1999. In 2008, DataPipe received an equity investment from Goldman Sachs who is an active advisor to the company and on the Board of Directors.
What unique selling points do you offer?
• A comprehensive suite of services
• Immediate access to experienced, certified professionals
• An assigned team accountable for your solution administration
• Certified Security & Compliance Services
• No "white boxes" or no-name servers
• Enterprise class hardware from HP, Cisco & Sun
• Project Management Services
• Professional Services
• Predictable costs, reliable results
• The ability to extend your IT resources on demand
• Free consulting services to ensure that your service plan matches your business requirements
• Advanced Client Portal - "MyDataPipe" - Gain immediate, intelligent insight into your solution
Describe the services you offer?
A typical service provider offers a rigid set of hosting solutions for clients to choose from, regardless of whether it meets their exact needs. In contrast, DataPipe develops highly customized solutions based on each client's unique requirements. Our broad range of experience and capabilities enables us
to design, implement, and manage complex, demanding, and highly available solutions that most MSPs simply cannot implement successfully or reliably.
We deliver a comprehensive suite of services built on: predictable costs, reliable results, and the ability to extend your IT resources on demand.
That's how DataPipe defines Managed Services.
Describe your target market?
DataPipe provides Managed Services to a range of vertical industries including financial services, health care and pharmaceutical, manufacturing and distribution, state and federal governments, publishing, media and communications, travel, business services, public sector, and technology and software.
How is your company planning for the future?
15 years ago there was no Amazon, eBay, Firefox, Google or Facebook. In technology, the only thing that is certain is change. Rapid, constant evolution has become the norm. What is on the horizon? Cloud Computing. The Grid. Virtualization. Green Technologies. Data Center Containers. On Demand Everything, Anytime, Anywhere. Today’s burgeoning technologies will become realities faster than you think. So will the threats to our critical personal and business information. Protecting and securing the constant flow and growth of data will present new challenges requiring the development of new technologies and the focused experience and expertise of the security industry.
What benefits can you offer your customers?
Security Is Job One
Computer network attacks and vulnerabilities in critical software are increasing exponentially each year. At DataPipe, protecting your data from these myriad risks is our business. Our security services suite is designed to go beyond industry standards and maintain the confidentiality, integrity, and availability of your solution. Utilizing the "Defense in Depth" strategy, we seek to protect every layer of your hosted architecture. Leveraging industry-proven technologies, our CISSP certified security experts work with your team to ensure that your critical data is secure and your solution is yielding optimal performance.
Predict and Control Costs
DataPipe offers the most comprehensive set of standard services in the industry, allowing your business to improve service levels while reducing risk and costs. Clear, precise pricing makes it easy to meet your budget now while planning strategically for future growth.
Leverage Our Expertise
Hiring, training, and retaining expert staff can be a daunting and expensive task. DataPipe can ease this burden by becoming an extension of your IT staff. With expertise across multiple platforms, our experienced support experts are available 24/7/365 to respond to any situation, whether routine or mission critical. With DataPipe's team of proven professionals on board, your people are free to focus on your core business.
Easily Scale Your Solution
When you choose DataPipe's SureManagedsm Services you gain access to our comprehensive suite of managed services. If your business requirements change and you need to add additional services they’re available on demand, implemented by your own dedicated DataPipe team of certified professionals.
Guaranteed Uptime
Backed by a rock-solid, lightning fast network and a fully redundant data center infrastructure, DataPipe keeps your critical data flowing. To ensure reliability and alignment with your business goals, DataPipe offers customized SLAs that are based on your unique needs and extend well beyond network and data center uptime. Concerned about application uptime or high availability failover? We’ll agree on the metrics with your team and customize the SLA accordingly. DataPipe offers a 100% uptime guarantee on its global network.
Value Is The Bottom Line
DataPipe provides our clients with careful analysis, planning, and implementation to mitigate risk, ensure compliance, increase predictability,
and optimize performance across the enterprise. Our consultative approach produces a highly customized solution that adds value and real benefits
to your business. Partnering with our team of experts enables a higher return on your IT investment.
How do you support your customers?
DataPipe's Managed Services include application management, database administration and performance tuning, hardware provisioning, service management and monitoring, network and security management, server and operating system management, hosted messaging services, business continuity and disaster recovery, network connectivity, enablement of software as a service to the independent software vendor community, remote infrastructure management, storage management and data center migration. We also offer colocation services consisting of physical space in a data center, environmental controls, primary power with back-up power generation, and multiple network connectivity options.
We provide a range of professional services including consulting, planning and implementation for applications, business continuity, PCI DSS compliance, security analysis and assessment, standards compliance and systems architecture and evaluation.
Our comprehensive security services include proactive firewall, IPS, VPN, and intrusion detection management; and vulnerability scanning and assessment, patch management, and PCI DSS compliance services.
