Interviewed on 20 May 10
Martin Leclair, VP & COO
iWeb has been providing reliable and scalable Internet hosting infrastructure solutions with its dedicated servers, managed hosting, shared web hosting and colocation services for over a decade.
iWeb is one of the largest web hosts and Internet hosting infrastructures provider in Canada. Its operations centers shelter a total of more than 90,000 square feet of latest generation data center and office floor space in Montreal and offers a wide variety of first class web hosting and server management services. iWeb is recognized for the quality of its customer service and its highly competitive prices.
In January 2010, iWeb announced the addition of the new 31,000 square feet data center, in the LaSalle borough (western part of Montreal), with the capacity to host 20,000 dedicated servers. This new facility will bring the total dedicated server capacity of iWeb to nearly 35,000 servers.
What unique selling points do you offer?
We are a Canadian company, while most of the big web hosting players are from the USA, and we offer hosting solutions worldwide (we have customers in over 150 countries).
We operate our own datacenter, contrary to a lot of web hosting competitors who are resellers or are operating servers located in a datacenter owned by a third party. Our network is regularly described as highly reliable and we guarantee 100% Network and Power Uptime with above average SLA credits in case of failure to deliver the stated level of service.
We hold our technicians and specialists in high regard and work hard at choosing the right person for each position. Each employee is seen as an ambassador – it’s important to choose only the best.
Describe the services you offer?
Our core business is web hosting. We are specialized in dedicated servers which we offer in many configurations to suit any web project our customers may think of. We also provide custom storage and web clusters solutions that our specialists tailor to our customers' specifications. Standard shared hosting and colocation services are also available.
Describe your target market?
Basically our target market is anyone who needs to host a website or internet oriented applications. More specifically we do business with web developers, business owners and enterprise IT deciders/buyers from around the world.
How is your company planning for the future?
Future is bright. As everything is going digital, especially content, there will be a need for hosting companies like us for a long time. We work hard to keep evolving and offer new hosting solutions and products to our customers.
What benefits can you offer your customers?
We care for our customers. We offer great value for highly efficient solutions and we are flexible enough to offer customized solutions to our customers. We definitely think that our offers compete with any other hosting provider.
How do you support your customers?
We are available 24/7/365 (http://www.iweb.com/contacts) by phone (toll-free), live chat, email and we are present on Twitter (http://www.twitter.com/iweb) and Facebook (http://www.facebook.com/iWebTechnologies). We also have a website (http://www.iweb.com) and a blog (http://blog.iweb.com) where we publish our latest news, product reviews and tutorials as well as our services and network status. We provide service in French, English and Spanish.
